This is the agreement between “iExplore”, “We“, “Our“, “the Company” and “You”,”Your”, “the Traveler”.
Important notes:
Vietnam is beautiful, but the travel industry is still in its infancy, therefore, it is important to recognise that the level of service and standards in some areas, whilst improving, is not yet comparable to service standards in more mature travel destinations.
This terms and conditions will become legal between us as soon as you accept the booking but also we accept your booking and your deposit has been paid.
We can modify these terms and conditions but it must be by our written confirmation upon your booking, as an appendix to this current terms and conditions.
It is your responsibility to read those terms and conditions carefully and if you do not understand them you must contact us for further information.
Personal Information:
Please submit all required information as below, we will keep them confidential:
– Full name, age, and sex of all tour members
– Contact details: Email & telephone
– Flight details: Flight number, arrival & d eparture
– Accommodation preferences: Single, Double, etc
– Requirements for your special needs.
Prices & Inclusion:
Prices are subject to change until our final written confirmation before your booking. Please check the services included in your travel itinerary, we are not responsible for any services not written.
Contract:
The contract will consist of the agreed itinerary with your approval on: tour program, timing, service type and services included, value and others mentioned in the itinerary.
Services Availability:
As soon as we have received your booking request, reservation of the services will be made as per agreed. The services in your confirmed travel itinerary are sometimes not available so please expect an alternative of the similar value.
Deposit & Balance:
Deposit: An advanced deposit from 35% of the total cost is required to guarantee your booking. If your booking is too close to the departure date (normally 30 days) then larger amount to a full payment is to be paid in advance.
In some cases, hotels and other services require full payment before your arrival, thus your balance must be paid before your arrival to Vietnam. Failure to pay in full by the due date may result the automatic cancellation of your booking without refund of monies paid.
Balance: Done upon your arrival to Vietnam, at our office or via our guide/driver.
Amendment & Cancellation:
Amendment: If you wish to amend your services, we will try to change it at the same value if this service(s) are still open for amendment. Extra charge will be made if your amendment or upgrade is more than what we have agreed.
Cancellation: The date of cancellation will be the date we have your notification, here is the fee;- If you cancel our contract 30 to 16 days prior to your departure: You will have to pay 20% of total tour cost plus any bank fees that result from us here AND any charge occurs to us from our service providers.
– If you cancel 15 to 11 days before your departure: 50% of the deposit plus charge occurs from our service providers.
– If you cancel 10 to 6 days before your departure: 75 % of the deposit plus charge occurs from our service providers.
– If you cancel 5 to 3 days before your departure: Full charge of the deposit plus charge occurs from our service providers.
Should we experience severe weather conditions we will contact you immediately and offer you the choice of an alternative of equivalent quality or a partial refund. No additional compensation will be paid over.
There is no refund or exchange that can be made for unused services not utilized by your tour member.
Visa:
Please note that visa is not normally included in our tour program, if you request a visa on arrival, please contact our travel consultant before your arrival.
Complaints:
During your tour, should any problems arise, please inform your tour guide or tour operator as soon as possible so that we can solve the problem for you.
If the problem could not be resolved on your tour, please call our manager as soon as possible at 09-829-505-59, or direct email at mike@iexplorevietnam.com and give us some time to rectify the situation.
Insurance & Medical Precautions:
All of iExplore tours and services do not include any type of insurance. We advise you to do this in your country before traveling to Vietnam. You should also ensure that you are fully up to date with vaccinations required.
If you are involved in adventurous activities, such as cycling, trekking, etc., you should check with your medical practitioner if you are in any doubt about your fitness to do so.
In case of illness or injury, we help to arrange necessary treatment. Travelers have to cover the cost of treatment.
Responsibility & Disclaimers
We try to update our website frequently but iExplore does not take the responsibility of the information on the website. Our final & correct confirmation for tour itinerary, services type, etc. will be done in written form via email communication or directly at iExplore office.
iExplore does not assume any liability whatsoever for any injury, damage, death, loss, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour.
iExplore will not take any responsibility for any injury, damage, death, loss, accident or delay caused by threat of wars, civil strife, industrial disputes, natural disasters or terrorism.
iExplore will take no responsibility for any omission, delay, re-touring, additional expenses, or other resulting from improper health, necessary documents to enter or depart a country, or acts by any government authority.
iExplore reserves the right to decline your booking if we have caused to believe that you might pose a threat to public safety and/or security in Vietnam.
Governing Law:
These Terms and Conditions are governed by the laws of Vietnam. You herby submit to the exclusive jurisdiction of Vietnam’s courts in all disputes or any other action arising out of or in relation to these Terms and Conditions or any journey.
